Managed IT services for Calgary businesses
Davinci is a Calgary managed service provider. We run managed IT for small and growing organisations.
Typically $100–125 per user per month, lower for larger teams.Monitoring, help desk, security and Microsoft 365 management.
Measured results
- 22 minMedian first reply from a technician (Apr–Sep 2026)1
- 96%Response SLA met (Apr–Sep 2026)2
- 36%Resolved same day (Apr–Sep 2026)3
- 400+Client devices on our own endpoint agent (as of Oct 2026)4
Client tickets Apr–Sep 2026; devices Oct 2026.
- 22 min. The median time from a client ticket being created to the first reply from a human technician, in calendar time, April 1 to September 30, 2026. Automated acknowledgements and tickets closed without a public reply are not counted.
- 96%. The share of those first technician replies sent within our response target for the ticket's priority (Critical 30 min, High 1 h, Medium 4 h, Low 8 h in business hours), April to September 2026. Targets were introduced in August 2026; earlier months are measured against today's targets.
- 36%. The share of tickets resolved on the same calendar day they were opened (Mountain time), measured to final close, April to September 2026.
- 400+. Client devices that reported to the Davinci endpoint agent in the 30 days to October 2026. We built the agent.
Managed IT covers monitoring, help desk, security and Microsoft 365 management
- Monitoring and alertingAutomated tools monitor servers, network equipment and endpoints around the clock. Alerts open tickets.
- Managed patchingScheduled, checked and followed up.
- SecurityBaselines, multi-factor authentication, threat detection where included.
- Microsoft 365 and identityAccounts, Entra ID, Teams and Intune, on Windows and Mac.
- Backup and recoveryMonitored, with a technician to restore.
- NetworkFirewalls, switches, wireless and site links.
- Vendor managementWe handle your internet, phone and software vendors.
- Onsite serviceA technician visits when needed.
Not in the monthly price: GST, Microsoft and Google licences, onboarding and projects, quoted separately.
How fast we respond
Targets depend on priority. They measure the time to a first reply from a technician and apply in business hours.
| Critical | High | Medium | Low |
|---|---|---|---|
| 30 min | 1 h | 4 h | 8 h |
Across all priorities, 96% of first replies met these targets, April–September 2026. Targets are for the first technician reply, not for resolution, and business hours are set out in your service agreement. See IT support and help desk.
Security is part of the service
Baselines on the devices we manage, multi-factor authentication, endpoint threat detection where your plan includes it, and a written plan for what happens if something goes wrong.
- Device baselines
- Multi-factor authentication
- Endpoint threat detection (where included)
- Incident plan
- Monitored backups
We do not make compliance claims on this page. If an insurer, a regulator or a client has requirements, bring them to your review and we will tell you plainly what we can and cannot cover.
How our own tools make support faster
We built our own service desk, endpoint agent and AI triage, which we call Compass, and we use them for client tickets. That lets us fix gaps in our own tooling instead of waiting for a vendor to do it.
- One service desk. Email, phone, the client portal and Microsoft Teams land in one queue, each tracked against your response targets.
- AI triage and briefing. AI sets the category and priority of new tickets and briefs the technician on most of them: 99.9% of client tickets triaged, July 20 to October 19, 2026. The AI never replies to you; a technician writes every reply.
- Our own endpoint agent. Windows and macOS inventory from each device, on 400+ client devices as of October 2026.
- Remote sessions and alerts. Technicians connect with RustDesk, built into Compass. Zabbix opens a ticket when a monitored system alerts and suppresses duplicates, so one fault does not become ten tickets.
Managed IT pricing in Calgary: typically $100–125 per user per month
One price per user, with unlimited support calls and devices and remote and onsite service.
What a month looks like
- 10-person officeDirectory, mail, files, print and network$1,000–$1,250 /mo
- 20-person organisationFull-time and part-time staff$1,850–$2,300 /mo
- 30-person companyTwo sites and two line-of-business apps, so the top of the range works out above $125 per user$3,300–$4,125 /mo
CAD, before GST. We confirm your number after your review.
Build your own estimateSwitching IT providers takes five steps
- ReviewYour people, systems and current support.
- DocumentDevices, accounts, backups, and admin access from your outgoing provider.
- ConnectMonitoring and service desk, set up for your users.
- Agree the scopeServices, response targets and price in writing first.
- Go liveWe coordinate handover with your previous provider.
Your accounts, licences and data belong to you throughout.
Co-managed IT
Already have an IT person? We work alongside them.
Priced on what stays in-house, and agreed in writing.
IT support in Calgary: every request becomes a tracked ticket
Your staff reach a technician on our Calgary team, remotely or onsite.
- Request(403) 245-9429or email, portal or Teams
- AI triage99.9%of client tickets AI-triaged (Jul–Oct 2026)
- Technician replies22 minmedian first reply (Apr–Sep 2026)
- Resolved36%resolved the same day (Apr–Sep 2026)
Where we work
Our team is based in Calgary. We provide onsite support in Calgary, Airdrie, Chestermere, Okotoks and Cochrane, and remote support to organisations across Alberta.
120-180 Quarry Park Blvd SE, Calgary, AB T2C 3G3Infrastructure and service-desk work we have delivered
Managed IT with us is typically $100–125 per user per month, and larger teams pay less per user, depending on the infrastructure we manage for them. That covers support with unlimited calls and devices, remote and onsite service, 24/7 automated monitoring, and management of your network, mail, files and print. Our pricing page has worked examples for 10, 20 and 30 people.
We put the agreement length in writing in your proposal, and you see it before you sign anything. We will go through it on your review, along with how users can be added or removed.
A technician is on call. Critical issues are escalated to them with a 60-minute response target. Monitoring runs around the clock, but after hours is on-call cover rather than a staffed overnight desk, and other requests wait under longer after-hours targets.
Yes. Our team is based in Calgary, and the help desk is part of every managed IT plan. Your staff call, email, use the client portal or message us in Teams, and a technician replies. We also visit onsite in Calgary, Airdrie, Chestermere, Okotoks and Cochrane. See how the help desk works.
Usually, yes. Our published examples start at a 10-person office, and small organisations are who we work with most. If you have only a handful of users, tell us on the review and we will say plainly whether per-user managed IT is the right fit.
Security is part of the service: baselines on the devices we manage, multi-factor authentication, endpoint threat detection where your plan includes it, and an incident plan. If you have requirements from an insurer, a regulator or a client, bring them to your review and we will tell you what we can and cannot cover.
Yes. That is co-managed IT. Your person keeps what they own, and we add the service desk, monitoring, after-hours cover and specialist help. The split is agreed in writing.
We review your environment, document it, collect admin access from your outgoing provider, connect your devices to our monitoring and service desk, and agree the scope and response targets before go-live. The timeline depends on the size of your environment.
No. AI triages tickets and briefs the technician, and a technician writes every reply you receive.
Ready to see what managed IT would look like for your business?
In 30 minutes we will cover your people, devices, support and what managed IT would cost you.